However, now, it has already released its official mobile app for more convenient and easier access. The traditional method of using it was to access one computer by connecting from another PC. With TeamViewer, users will have a smooth all-in-one solution that allows them to 100% take control of remote desktops/laptops for easier troubleshooting.
Fortunately, the app is now integrated with features for video conferencing, allowing users to talk, share their screens, and open their webcam for seeing one another. That said, you’ll significantly reduce the amount of time in explaining to the other party what to do and where to access specific features on your computer.īefore, it was solely for user control on remote computers. With TeamViewer, users can perform “tech support” and other essential tasks on specific computers regardless of their location. Please note that using TeamViewer with the Zendesk integration will require the latest TeamViewer version or being on subscription.TeamViewer is an excellent tool for troubleshooting a family, colleague, or friend’s PC since it provides you with comprehensive features for connecting remotely using the internet. High security: TeamViewer utilizes RSA 2048 public/private key exchange, AES (256 bit) session encryption end to end, random passwords for one-time access, optional two-factor authentication, and access controls via trusted devices as well as black- and whitelists. High performance: Intelligent connection routing and bandwidth usage for real time screen sharing even under bad network conditions.
No configuration required: Works instantly behind any firewall and proxy. * Multi Platform: *Support for Windows, Mac, Linux, Android, iOS, Chrome, and Blackberry.įeature rich: Use all TeamViewer features including multi-monitor support, file transfer, chat, VoIP, video, customer management, setting policies, whiteboard, session recording, 24/7 access and many more. Once the customer goes online, he will appear in your TeamViewer service queue and you can instantly connect with a single click to his device For more information about using TeamViewer within Zendesk and a free trial please visit: With TeamViewer you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux and mobile devices Simply insert the created link into the ticket and send it to your customer. Teamviewer is the No.1 solution for remote support and desktop sharing regarding market share with over 1.5 billion installations worldwide, 20 million connected devices at any given time and translations in more than 30 languages.
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